Louie De Palma is a cantankerous, acerbic taxi dispatcher in New York City. He tries to maintain order over a collection of varied and strange characters who drive for him. As he bullies and insults them from the safety of his “cage,” they form a special bond among themselves, becoming friends and supporting each other through the inevitable trials and tribulations of life.

Malcolm, an undiagnosed neurodivergent 30 something, struggles with the small things in his life. He is having an awful 24 hours as he tries to save his business with a loan.